I know this will sound like heresy, coming from a longtime professional copywriter like me. In fact, it’ll probably get me drummed out of the swanky and ultra-exclusive Copywriter’s Club.

I humbly submit that you, the business owner, are far more qualified than I am to write the copy for your website. Why? Lots of reasons:

• You know far more about your business than I (or any other copywriter) ever will.
• You talk to your customers every day. You know why they buy, and why they don’t. You hear their objections, and know exactly how to respond.
• Because you own the business, your success is much more important to you than to any hired gun.
• You’re probably more focused on the goal, which is (or should be) attracting more customers. Some copywriters (too many) view your website as a chance to show how clever they are. Your site becomes just another little part of their portfolio.

There’s only one problem with you writing your own website copy, and it’s a biggie.

You’re probably not a very good writer.

That’s not a criticism, just a fact. After all, writing is probably not an important part of your everyday skill set. You’re an expert at doing what you do — not writing about what you do.

Oh, you might be able to write a good article or blog post. But writing a web page that instantly connects with a half-interested visitor? One that establishes trust? A Web site that actually sells? That is a very tough assignment — as you know if you’ve ever tried it yourself.

BTW, that’s why good copywriters are in high demand — and why they can charge an arm and a leg. Oh sure, there are typists writers who will crank out your entire website for a couple hundred dollars. They’re generally novices who hang out on places like elance or guru.com. Some even grew up speaking English! But don’t expect them to deliver the kind of results a top gun would.

So if you can’t afford to hire the best, why not try doing it yourself?

This is the first in a series of blog posts written specifically for small-business owners and service providers. (OK, marketing people with slashed budgets can join in, too.)

Based on my 25+ years of experience writing websites, sales letters, landing pages, and ads — not to mention writing for newspapers, magazines, and radio-TV — I’m going to show you, step-by-step, how to rewrite your website so that it accomplishes your #1 goal: bringing in leads.

If you do it right, leads turn into customers, and that means money in your pocket. If a website doesn’t generate leads, it’s little more than an expensive brochure.

BTW, this series of posts are excerpts of my first ebook, which will be available right after the holidays. If you’d like to receive advance notice (and a substantial discount), just sign up for my mailing list (at the top right).

You might also want to subscribe to my RSS feed (click the little orange thingie) so you don’t miss any goodies.

Hate marketing-speak? So does Bob Hoffman, the Ad Contrarian. Anyone who commits marketing or advertising for a living ought to read his blog.

Bob’s a successful and savvy advertising executive who owns his own agency in San Francisco. He’s also a delightfully grumpy old fart who loves to snicker at the Emperor’s missing bloomers, as well as the foolishness of the people watching the parade.

Like me, Bob gags at what passes for B2B copy these days, especially the “cutting edge, state of the art, scalable” baloney favored by technology companies big and small:

“One way we can tell that the marketing and advertising industries are in dire straits is by listening to the language. From the HP website:

“… (HP’s) collaborative approach is tailored to a customer’s ecosystem to create adaptive infrastructures that use leading software products and architectures and leverage HP’s own expertise in the creation of adaptive infrastructures.”

“Spend time at a conference, read a trade publication, listen to a presentation and it soon becomes obvious that speaking plainly and clearly has become anathema to most marketing practitioners.”

As a copywriter and former technical writer, I confess I have been forced to write that kind of crap on any number of occasions. But in my defense, the clients flatly rejected my initial drafts — the ones written in plain American English, easily understood even by CEOs. The kind of everyday shirtsleeve English you and I speak to each other.

Can you imagine meeting someone new, asking what they do, and have them say, “Oh, we create adaptive infrastructures…”? Of course not. Nobody really talks like that. Not even the guys who wrote it.

I have a theory. See if you agree. I think vague, jargon-filled copy are like those giant boulders in old TV westerns. They’re really big, they slow down your enemies … and they’re really great to hide behind.

PS: After a month-long, self-imposed hiatus from blogging, Bob’s and his blog are back together. To be honest, I think he was considering a divorce, but settled on a trial separation instead. Since he’s pretty skeptical about the business value of social media, we’ll see how long he lasts. Enjoy his curmudgeonality while you can, kids.

photo credit: colinedwards99

For me, it’s not really “writer’s block.” It’s more like a reluctance to apply the seat of my pants to the seat of my chair. Sound familiar? In his awesome book, The War of Art, Stephen Pressman nails it on (practically) the first page.

“There’s a secret that real writers know that wannabe writers don’t, and the secret is this: It’s not the writing part that’s hard. What’s hard is sitting down to write. What keeps us from sitting down is Resistance.”

Whether you’re a writer, painter, or spreadsheet jockey, if Resistance is getting the better of you, Pressman’s short book is a must-read.

Here’s one way to overcome resistance that usually works for me. I wish I could credit whoever I got this from, but that’s been lost in the mists of memory. (If you know, please tell in the comments.)

OK, ready? Here goes.

Make a deal with yourself. Promise yourself that you will seriously tackle it — whatever you’re resisting — for just ten minutes. How hard can that be? I mean, you can endure anything for ten lousy minutes, right? (Except waterboarding, perhaps).

OK, grab your digital kitchen timer — a must-have tool for the productivity-minded. Set it for ten minutes. Now get going. Dig in and really give it your best shot. It’s only ten minutes, right?

When the timer goes off, if you’re still not into it, OK. Give up. Move on to something else. You did your part. You fulfilled your end of the bargain. You “win” (or lose, depending on how you look at it). Of course, if you’re like me, after ten minutes you’re back into it and (finally!) rolling again. You just needed a way to “trick” yourself into getting started. Congrats!

Try it and let me know how it works for you. And if you have a better way to get yourself started, by all means share it n the comments.

Now if you’ll excuse me, I think I need a hit of Rolling Stones: “Start me up, start me up baby and I’ll never stop…”

Photo by rkreetch

I don’t believe in charging hourly rates for my work. First of all, real value can’t be measured in hours – only in quality and results. Paying hourly rates for creative work is upside-down and counterproductive. Sometimes they’re even a ripoff for the client.

Suppose you needed heart surgery. Would you shop around for the lowest price? Of course not. You’d want the very best quality care available. It’s the same with your marketing. You want the most attractive, persuasive, compelling website (or brochure, sales letter, etc.) you can get. Now honestly, do you believe you’ll get the quality you demand from a less-expensive, less-experienced, less-knowledgeable provider? Are you crossing your fingers and hoping for Nordstrom quality at Wal-Mart prices?

Let’s go back to your heart surgery again. (Don’t worry, I promise you’ll be feeling better soon.) OK, you need a certain surgical procedure. Suppose one of the surgeons at your hospital had performed hundreds of these procedures over her 20+ year career. Because of her experience, she can open you up, fiddle around in there, and zip you closed again in, say, two hours. A less-experienced surgeon at the same hospital might need 12 hours to provide the same quality.

If hourly rates are the metric you use, the journeyman surgeon would be paid six times more than the expert! Am I the only one who thinks that’s just backwards?

Look at it this way: Would you feel cheated if you were forced to pay more because your writer was slow (or, considering writers’ reputations, hung over)? Likewise, should an expert be penalized because he’s focused and fast?

One more thing. Shouldn’t you be able to call up your writer/designer/ webmaster with a question, idea or concern — without running up your bill? When you and your service provider agree on a flat rate for a project, those issues don’t come up. You can call anytime without re-starting the clock.

In other words, look for creative talent who charge like doctors — not lawyers.

photo credit: Robbie-73

Sometimes we forget that it’s OUR job to write letters, emails and business communications so they’re clear and understandable. It’s not the poor reader’s job to try and puzzle out what we meant. That way, my friend, lies heartbreak (and possibly Chapter 11).

Author and blogger David Silverman offers some good advice on how to make your emails more readable. Short answer: edit, revise, rewrite. Or to paraphrase him:

• Make it shorter.
• Stay focused. Delete anything off-topic. Keep it tight.
• Try to make just one important point per email. The others may get overlooked.
• Delete redundancies and repetition. (Brought to you by the Department of Redundancy Department)
• Use numbers and be specific. E.g., not “way behind schedule” but “3 weeks late.”
• Edit it for clarity and length. Keep it brief.
• Never email anything written while you’re in an emotional state. Sleep on it first.
• Did I mention “make it shorter?”

I might add, “Make it clear what you want them to do next.”

Silverman might go a teeny bit overboard when he suggests the number of revisions you make depends on how many people will receive the email. His take:

1 to 5 recipients = 2 to 4 revisions
5 to 10 recipients = 8 to 12 revisions
Company-wide or to Executive Committee = 30 to 50 revisions

Yikes, at that rate, you might be able to finish only a few emails every day. (Now that’s something to look forward to…)