Is information marketing effective? Does it really work to attract clients and income? Let’s look at Steve Pavlina, one of my favorite bloggers.

For almost four years, Steve has been writing about “personal development for smart people” and posting the articles on his blog. Today, his first book is among Amazon’s Top 100 in sales — three months before its release!

“It currently has a sales rank of 94. It also sits at #13 in the self-help category, #4 in the personal transformation category, and #5 in the motivational category. Those rankings are adjusted hourly, so they may be different by the time you read this.”

Steve has posted about 700 articles. That’s it. No outside promotion or advertising. Just quality content and word of mouth buzz, which have generated an incredible number of incoming links. Even his Google pagerank is a modest 4.

Not only has his writing attracted a publisher, Hay House, (yes, they came to him), but Steve claims the advertising and affiliate links on his blog earn him over $10,000 a month income.

It’s not the mere fact that he’s writing that has brought him this success. It’s the quality of his material.

Too many information marketers are making the same stupid mistake. Seconds after you arrive at their site, a pop-up (or slide-in) window appears, asking you to fork over your precious contact information. Hey man, I don’t even know you.

Just like in comedy, the secret is… (one, two, three) timing. Why would I be willing to fill out your form when you haven’t even given me a chance to read anything yet! I don’t know you, how good you are, or whether your expertise is even relevant to the problem I’m trying to solve. Back off, Jack.

Imagine a guy walking up to a good looking woman at a party or bar. Instead of saying hello and getting acquainted, he immediately says, “Please give me your name, e-mail address, and maybe your phone number too, while you’re at it.” The fact that you would even ask for that kind of intimate information before you’ve established any kind of relationship makes you seem a little, well… creepy. It’s annoying and off-putting.

Business owners and marketers: Don’t be a victim of “premature e-POP-ulation.” Get to know your website visitors a little before you ask them if you can contact them. Otherwise they’re going to look for someone who’s not so pushy.

It will be the hottest marketing promotion of the summer — until it runs out of gas. Companies of all kinds are giving away tankfuls of free gas as long as you buy something: a new car, hotel room, even Calloway golf clubs. With $4 a gallon fuel prices and $50-75 fill-ups becoming part of our auto-oriented lifestyle, gasoline giveaways are a real attention-getting promotional idea.

Expect to see it a lot of them this summer, before they fade away by Labor Day, says a marketing professor at at Carnegie Mellon University’s Tepper School of Business.

But why bother with gas cards at all? Why not just take $50 off the product price, or give customers the cash as a rebate instead? After all, money is money, right? Shouldn’t consumers be just as excited about a $50 discount as a $50 gas card?

Aha, that’s where the psychology of marketing comes in! Any copywriter worth his thesaurus knows that buying decisions are primarily driven by emotion, not logic, no matter how we try to convince ourselves otherwise. Suzanne Shu, a marketing professor at the UCLA Anderson School of Management, says:

“The more (a) purchase feels discretionary, like staying at a luxury hotel, the more the gas cards have impact because people can use them to justify something they might not do otherwise.”

So if you’re thinking of going down the “free gas” road for your next promotion, just remember those roads are going to get pretty congested. Link

photo credit: pixelnaiad

When is a complaint letter like a sales letter? When it gets the immediate, affirmative response you’re looking for. Take the letter “professional complaint letter writer” Bruce Silverman wrote to the Ritz-Carlton that ended up getting him a week, totally comped, at the company’s Kapalua in Hawaii.

As today’s Consumerist detailed, Silverman has been amazingly successful in getting companies to give him all sorts of free stuff: First class upgrades, hotel room upgrades (how does a free week in the Presidential Suite sound?), hundreds of dollars in cash — all from his way with words.

Silverman has now written a book filled with advice for complaining. The basic technique isn’t too far off from the way to write an effective sales letter. Basically his advice is:

1. Make the opening of your complaint letter personable and personal. Hook their interest.
2. Praise first before you explain why you’re dissatisfied.
3. Keep it brief. The reader is busy and easily distracted.
4. Be reasonable — don’t ask for the moon.
5. Make it clear you haven’t written them off, that you pl;an to be customers again in the future, and that you would welcome some sort of compensation.

As the Consumerist put it, “It’s really just an artful way of demonstrating the basic principle of “it will cost more to ignore me than to take care of my problem.”

Check it out. It’s a fun read. And it may get you what you want next time you’re wronged.

You could practically hear poor Seth Godin’s teeth grinding Sunday when he wrote about a recent agonizing encounter with corporate voice mail. You know the drill: you finally work your way through four or five menus, then end up with a recording, “Sorry, we’re closed.”

No human employee could get away with that kind of behavior. It’s like slapping a customer across the mouth, then slamming the door in their face.

Suppose an employee pulled this kind of stuff every day? asks Seth:

• Puts up a sign indicating which of five doors customers should use.
• Locks that door.
• Randomly unlocks another door.
• When someone figures out which door to use, he runs out and kicks them in the groin, then locks the door.”

How long would it take you to fire that clown?

But hiring human beings to answer the phone isn’t always the best answer, unfortunately. A few years ago a company I worked with decided to go “customer-friendly” and finally got rid of their (terrible) voice mail system.

Result: It took 3-5x longer to get through to your party with the human operator than the old VM system.

Like they say, be careful what you wish for…

Well, duh. Porn, of course. Well, at least it costs more if you want it as your Web domain.

Yahoo’s Christopher Null reports that domain name pizza.com just sold for a cool $2.6 million — a lot of dough. (Sorry.)

But it didn’t even crack the top ten most expensive domain names ever sold. The uh, “winners” and their selling prices, according to Null:

1. Sex.com, $12.5 million
2. Porn.com, $9.5 million
3. Diamond.com, $7.5 million
4. Business.com, $7.5 million
5. Casino.com, $5.5 million
6. Asseenontv.com, $5 million
7. Korea.com, $5 million
8. Wine.com, $3.3 million
9. Creditcheck.com, $3 million
10. Vodka.com, $3 million

Wait — somebody actually spent $5 million on #7, “Asseenontv.com?” It took me a couple of minutes to suss out what it meant. (Ass… eeno… wha?) That’s one domain that might actually be better (or clearer, at least) hyphenated: “as-seen-on-tv.com.” Hmmm…

No, too late. It’s already taken. I just checked.

Am I the only one who gets mesmerized by those ultra-simple UPS commercials? Apparently not, according to Slate’s Seth Stephenson, who gives a great behind-the-scenes look at those ads here. (You can watch the whole series of UPS spots here.)
You can’t take your eyes off them. There’s something about all that white space, and the guy’s mastery of the dry erase marker, and the quick, simple stories he tells. It’s hard to look away. (The long-haired guy, by the way, is not an actor, but Andy Azula, the creative director of the ad campaign. Bravo, Andy.)

Other companies are trying a similar approach. “Companies are increasingly using simple pictures to distill complicated concepts into easily shared, easily remembered nuggets,” says Fast Company in a piece called The Napkin Sketch. FC quotes Tuft’s Neil Cohn, a researcher in cognitive psychology and linguistics at Tufts University:

“Graphic expression and visual thinking are a central part of human cognition… These ideas are spreading from how companies sell what they do — as in UPS’s “Whiteboard” ad campaign — to plotting strategy.”

Just for laughs, my wife, who’s a talented artist, did a quick sketch of me when I first hung out my shingle as a freelance copywriter in March, 2001. I was amazed. It was quick and funny — the T-shirt reads “Will Write for $.” It’s also probably closer to the “real me” than anything a brand artist could come up with.

I’ve never shown it publicly before, but if quick and simple sketches are the latest thing in branding, maybe now it’s time.

What do you think? Is it too silly and frivolous for an (ahem) “professional” like myself? Or should I start using it as part of my identity and brand? Tell me in the comments. I really would appreciate your input.